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We welcome all questions about purchase, order and after-sales service. we have friendly representatives ready to help you.

If you have any questions, please kindly visit our FAQ first. The Help Center provides answers to most common questions.

PRE-SALES:

If you are considering a purchase

In case you have a question or need further information before placing an order, you can contact us at any given time via Livechat at the bottom right of the page, in case our Livesupport representative aren't available, you can send an E-Mail 24/7, we will get back to you as soon as possible.

Email: [email protected]

Livechat

Whatsapp: +852 65531537

AFTER-SALES:

If you have already made a purchase

The service department is here to help you with inquiries regarding your current processing orders and items you have already received. Please note that all inquiries are handled thoroughly, no request is left unanswered, we try to answer each request within one working day.

Create a Tickets

Working Time: UTC 1AM to 11AM

Hong Kong Office Information

Company : DIY FASHION LIMITED

Registration Number: 1994949

Address : Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong. (This is not return address)

United Kingdom Office Information

Company Name: HINOVATION LIMITED

Register Number: 13403207

Company Address: 309 Winston House 2 Dollis Park, London, England, N3 1HF(This is not a returning address)

Please do not send any return items to the address above, returns sent to this address cannot be processed.

If you need to return a product, please contact customer service by submitting a ticket.