Online Help
  • Pre-Sales

    If you have any questions before making a purchase,chat with our online operaters to get more informations.

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  • After-Sales

    If you need any help about the after-sales issues,please submit a ticket.

    SUBMIT A TICKET

Order Cancellation

Your order begins processing immediately after you place your order. We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made for each order individually, and once the creation process has begun the materials cannot be reused. During the order processing time, it may be possible to cancel your order. However, once the order moves into the shipping process, it cannot be cancelled.

In the unlikely event that you wish to cancel your order, you can Contact Us.
  • Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.
  • Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
  • Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
  • Orders cancelled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
  • Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Actions Time Frames Amount Refunded
Product Shipping Cost
Cancellation Within 12 hours of order confirmation 90% 100%
Within 12-24 hours of order confirmation 80% 100%
Within 12-48 hours of order confirmation 50% 100%
Over 48 hours, not shipped 0 100%
Order shipped 0 0