Online Help
  • Pre-Sales

    If you have any questions before making a purchase,chat with our online operaters to get more informations.

    ONLINE
  • After-Sales

    If you need any help about the after-sales issues,please submit a ticket.

    SUBMIT A TICKET

Returns and Refunds

Your satisfaction is of utmost importance for us. Upon the arrival of your order, we suggest you open and check your package to make sure the products have been made in accordance of your order specifications. Please try your dresses as soon as possible without altering the dresses, washing the dresses and removing the tags. If you are not satisfied with the products you received, please read our return policy carefully so that we could help you out more quickly and more effectively. Please contact our service team before you return the products you received, they will provide you with some helpful advice. You can send your return request at Contact Us within 7 days upon receiving the parcel. Our service team will offer you further explanation about return process.

Note:

We use UK standard size, in case our size might slightly differ from the size in high street, we suggest you measure yourself and choose the size suitable for you. You are encouraged to choose custom made size.

The settings of your screen might alter the color of the picture on our website. The light and weather condition will also affect the vision of the color. For theses reasons, you are encouraged to order our Fabric Swatch (Free Shipping) to help you make a decision.

We Will Issue a Full Refund for any Defective, Damaged or Mis-Shipped Items.

  • Please read the following return and refund policy carefully.
  • 1. Defective, Damaged or Mis-shipped Items.

    We will issue a full refund for any defective, damaged or mis-shipped items.

  • 2. Fitting Issues

    All our dresses are hand-made, therefore, the dresses will fit you well if you provide us with your exact measurements. The size of each dresses will be inspected strictly twice and taken photos as archives. On the other hand, our tailors have made all our dresses with additional fabric in the seams to allow minor size modifications. Once you measured your dress and found the size is not correct, please send us photos to show the problem, we will help you out at once.

  • 3. Color Mismatch

    The settings of your computer screen may alter the color of the pictures shown on our site. Slight color aberration of your dress may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact our service team, we will also offer you return and refund service.

Note: We will not accept your return and refund request if the color of the dress you received is correct in accordance of your order. You can choose color option “as picture” if you like the color shown on the picture.

Return and Refund Process

  •  Submit Return Request
  •  Contact Us
  •  Get Approval and Return Form
  •  Return Item(s)
  •  Receive Item(s) and Issue Refund
  •  Refund Received

Note: We will inspect the items returned .Once we confirm there is no problem on the items ,we will issue the refund at once.Generally ,it will takes about 5-12 days for the funds be credited to your original bank account which you used to pay the order .

Terms of use

Please note that all our dresses are made-to-order, which means the dress you order are special for you. Therefore, the dresses can’t be restocked or resold. For this reason, we can’t accept “buy-many-keep-one” order. Once your order is confirmed, we will think that you need all the items in your order and strictly follow our return and refund policy.